Sales Policy
Effective Date: December 24, 2024

Welcome to Zenpeak, your trusted source for premium cameras and photography equipment. This Sales Policy outlines the terms and conditions governing all transactions made on our website. By purchasing from Zenpeak, you agree to these terms, which are designed to ensure a smooth and transparent shopping experience for all customers.

1. Product Availability

  • All products listed on our website are subject to availability. While we strive to maintain accurate stock levels, there may be instances where an item becomes unavailable after an order is placed.
  • In such cases, you will be notified promptly, and we will offer an alternative product or a full refund.

2. Pricing

  • Prices displayed on our website are in U.S. dollars (USD) and are subject to change without prior notice.
  • Promotional prices, discounts, and offers are only valid during the specified promotional period.
  • Any applicable taxes and shipping fees are calculated at checkout.

3. Payment Terms
3.1 Accepted Payment Methods
We accept the following secure payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express).
  • PayPal for quick and safe online payments.
  • Gift cards or store credits issued by Zenpeak.

3.2 Payment Security
All payments are processed through secure encryption to protect your personal and financial information. Your details are never shared with third parties without your explicit consent.

4. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • You will receive a confirmation email with your order details, including estimated delivery times.
  • Orders placed on weekends or public holidays will be processed on the next business day.

5. Shipping

  • We ship both domestically and internationally. Delivery times vary based on your location and selected shipping method.
  • For more details, please review our Shipping Policy.

6. Cancellations

  • Orders can be canceled prior to shipment. Once the item is shipped, cancellations are not permitted, but you can follow the return process.
  • To cancel an order, contact us as soon as possible at [email protected].

7. Returns and Refunds

  • Products can be returned within 30 days of receipt, provided they meet the conditions outlined in our Refund and Return Policy.
  • Refunds are issued to the original payment method and processed within 5-10 business days of return approval.

8. Taxes and Duties

  • Domestic orders are subject to applicable sales tax based on the shipping address.
  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their local government. These charges are not included in the purchase price.

9. Promotions and Discounts

  • Promotional offers, discount codes, and sales are time-sensitive and subject to availability.
  • Terms and conditions for each promotion will be stated clearly on the website and must be followed to redeem the offer.

10. Warranty and Product Authenticity

  • All products sold by Zenpeak are guaranteed to be authentic and include manufacturer warranties.
  • Warranty claims must be directed to the product manufacturer. For assistance, contact our support team.

11. Limitation of Liability

  • Zenpeak is not responsible for any damages or losses resulting from the use or inability to use our products.
  • We are not liable for delays or disruptions caused by external factors such as shipping carrier issues, weather, or customs clearance.

12. Privacy and Data Protection
Your privacy is our priority. For details on how we handle your personal information, please review our Privacy Policy.

13. Updates to the Sales Policy
We reserve the right to modify this Sales Policy at any time. Changes will be posted on this page with the effective date clearly indicated. We encourage you to review this policy periodically to stay informed.

Contact Us
For any questions or concerns regarding this Sales Policy or your order, please contact us:

Zenpeak
1643 Spring Branch Dr E, Jacksonville, Florida (FL), 32221
Phone: (904) 786-1965
Email: [email protected]

Thank you for choosing Zenpeak. We are dedicated to providing you with an exceptional shopping experience and top-quality products.