Refund and Return Policy
Effective Date: December 24, 2024

At Zenpeak, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are here to ensure a hassle-free return or refund process. This Refund and Return Policy outlines the terms and procedures for returning products and requesting refunds. By shopping with us, you agree to the terms outlined in this policy.

1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original condition, including all packaging, manuals, and accessories.
  • The return request must be initiated within 30 days from the date of delivery.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items
Certain items are not eligible for return, including:

  • Gift cards or promotional items.
  • Software or digital downloads.
  • Customized or personalized products.
  • Items marked as final sale or clearance.

3. Return Process
To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] with your order details and reason for the return.
  2. Once your request is approved, you will receive a return authorization and instructions for shipping the product back to us.
  3. Ship the item to the address provided, using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Policy

  • Refund Approval: Refunds will be issued for items that meet the return eligibility criteria.
  • Refund Method: Refunds are processed back to the original payment method. Please allow 5-10 business days for the refund to reflect in your account.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to a mistake or defective product.

5. Exchanges
If you wish to exchange an item for a different model, color, or size, please contact us to confirm availability. Exchanges follow the same eligibility and process as returns.

6. Defective or Incorrect Items
If you receive a defective or incorrect item, we sincerely apologize for the inconvenience. Please notify us within 7 days of receiving the product, providing details and photos of the issue. We will arrange for a replacement or issue a full refund, including return shipping costs.

7. Cancellations
Orders can be canceled if the request is made before the item is shipped. Once the order is shipped, it cannot be canceled, but you can follow the return process.

8. International Returns
For international customers, the return process is the same; however, return shipping costs and any customs fees are the responsibility of the customer.

9. Damaged Items During Return
It is the customer’s responsibility to ensure that returned items are securely packaged to prevent damage during transit. If the item is damaged upon return due to inadequate packaging, we reserve the right to decline the refund.

10. Policy Updates
We reserve the right to modify this Refund and Return Policy at any time to reflect changes in our business operations or legal requirements. Updates will be posted on this page with the effective date clearly stated.

Contact Us
If you have any questions, concerns, or need assistance regarding returns or refunds, please reach out to us:

Zenpeak
1643 Spring Branch Dr E, Jacksonville, Florida (FL), 32221
Phone: (904) 786-1965
Email: [email protected]

Thank you for choosing Zenpeak. Your satisfaction is our priority, and we are here to provide the best service possible.